Main campus
Kigali Campus
Gasabo, Kigali City21Waiting
0Serving
0Served
0minutes standing in line. Wait wherever you like.
What is Umurongo Smart
The smart queue for UNILAK services
“Umurongo” means queue. Umurongo Smart turns the long lines outside UNILAK offices into a simple online queue.
Students take a ticket online, see how many people are ahead and get a message when it is their turn. Staff call students in order, chat with them and see each day's work at a glance. Each faculty keeps its own students and its own queue.
For students
- Join a queue from anywhere
- Follow your turn live
- Chat and send documents
- Keep your visit history
For staff
- Call the next student
- Serve in person or by chat
- Upload faculty student lists
- See today's numbers
How it works
From your phone to the front desk
Four simple steps. No more waiting outside offices.
01
Sign in
Use your UNILAK registration number to sign in to Umurongo Smart.
02
Choose an office
Pick your campus, the office you need and the reason for your visit.
03
Get your ticket
See your number, how many people are ahead and your estimated wait.
04
Get served
We notify you when it's your turn. Come to the office or get served by chat.
Offices
One queue for every office
Choose the office you need. Your request goes straight to the right staff member.
Academic office
Transcripts, marks, course registration
Join this queueFinance
Fees, receipts, payment plans
Join this queueRegistrar
Admission, student cards, certificates
Join this queueDean's office
Faculty requests and approvals
Join this queueICT support
Accounts, e-learning, Wi-Fi access
Join this queueLibrary
Borrowing, clearance, research help
Join this queue
Student life
Less time in line, more time at UNILAK
With Umurongo Smart, students spend their time learning, building and celebrating, not standing outside offices.
Campuses
Live on all three campuses
Today's queue on each campus. Open a live screen to see who is being served right now.
Southern Province
Nyanza Campus
Nyanza District0Waiting
0Serving
0Served
Eastern Province
Rwamagana Campus
Rwamagana District0Waiting
0Serving
0Served
For staff & faculty admins
Serve students faster, in order
Every office and faculty gets its own live queue, with the tools to call, chat and keep track of the day.
Call nextOne click calls the next student and updates the screen.
Chat & filesAnswer questions and receive documents online.
Upload listsEach faculty uploads and manages its own students.
Today at a glanceWaiting, serving and served, per staff member.
Staff shortcuts
Thursday 29 October 2026 · sign in to open
FAQ
Questions students ask
Who can use Umurongo Smart?
All registered UNILAK students on the Kigali, Nyanza and Rwamagana campuses. Sign in with the account your faculty created for you.
I can't sign in. What should I do?
Your faculty uploads the student list. If your registration number is not found, visit your faculty office or ask your faculty admin to add you.
Do I have to be on campus to join the queue?
No. Join from anywhere. Many requests can be handled by chat, so you may be served without coming to campus at all.
How will I know it is my turn?
Your dashboard updates live and you get a notification when you are called. On campus, your ticket number also appears on the waiting-room screen.
Can I send documents to the office?
Yes. In Messages you can attach a photo, PDF, Word or Excel file (up to 5 MB) and send it to staff.
Ready to skip the line?
Take your ticket now and we'll let you know when it's your turn.